Accessibility

Serendip Delights LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve digital accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Serendip Delights LLC is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We welcome your feedback on the accessibility of our online store. Please let us know if you encounter any accessibility barriers:

• Email: accessibility@serendipdelights.com

We try to respond within 3-5 business days and to propose a solution with 10 business days. You are entitled to escalate a complaint, should you be dissatisfied with our response to you.

Please note that this email is monitored by staff who may not be equipped to handle inquiries unrelated to digital accessibility. For all other inquires, please contact us at support@serendipdelights.com.

The accessibility of Serendip Delights relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

If you have any type of disability, we recommend that you visit the FCC Accessibility Clearinghouse and the Access Board website. You'll find expert advice such as alternative screen readers, screen magnifiers and other devices that can make using a computer easier and more enjoyable.

We also recommend that you visit AbilityNet's My Computer My Way, which provides advice on making your computer accessible.